Data Protection Policy

BD16 Privacy Policy — your information is safe with us

When you register with bd16, we hold certain information about you. This page clearly explains what data is collected, how it is used, and how it is kept safe.

Last updated: June 2026
Your Data Is Never Sold
bd16 never sells your personal data to third parties
256-bit
SSL Encryption
0
Sale of data to third parties
24/7
Security monitoring
72 hours
Data deletion timeframes
How safe is your data at bd16?
A plain-language guide to the key points of our Privacy Policy
Encryption-backed security

All your data and transactions on bd16 are protected by SSL 256-bit encryption — the same technology used by banks. Your data cannot be read by anyone while in transit.

Your data is never sold

Bd16 does not sell your name, phone number, or personal information to any advertising company or third party. Your data is used solely to provide our services.

Cookie Controls Are in Your Hands

Bd16 uses cookies to improve the platform. You can manage which cookies are active at any time through your browser settings.

Right to Erasure

After closing your account, you can request deletion of your personal data. bd16 will complete this within 72 hours, unless a legal obligation prevents it.

Passwords are never visible to anyone

Your password is stored on bd16's servers in hashed form. No bd16 staff member — including the support team — can ever see your password.

Opt out of marketing communications

If you no longer wish to receive promotional SMS or emails, you can opt out at any time via Settings or by contacting Support. Service-related communications will continue as usual.

By creating an account or using bd16, you agree to this Privacy Policy. Please take a moment to read it in full — we've done our best to keep it clear and straightforward.

1

What data we collect

Bd16 collects three types of data — what you provide directly, what is generated automatically as you use the platform, and what is required to process payments.

Data type What data When it is collected
Identity-related Mobile number, name (for KYC), date of birth During Registration & KYC
Transaction-related Deposit and withdrawal amounts, payment methods, and timestamps On every payment
Betting activity Bet history, wins & losses, favorite games During Gameplay
Device & technology IP address, device type, operating system, browser Every session
Contact Support chat messages, email correspondence When you contact support

Bd16 only collects data that is necessary to operate the platform. We never collect sensitive information such as your religion, political views, or health details.

2

How We Collect Your Data

Data is collected through three main channels:

  • Directly from you: What you provide via the registration form, KYC uploads, support chat, or email.
  • Automatically: When you use the app or website, our servers automatically log your IP address, session duration, click patterns, and similar data. This is necessary for security and service improvement.
  • Via third parties: Payment gateways like bKash and Nagad receive limited data solely to confirm transactions. This information is used exclusively for payment verification.

bd16 never accesses your device's microphone, camera, or location without your explicit permission. Whenever the app requests a permission, the reason is clearly stated.

3

Why and how your data is used

Bd16 uses your data solely for the purposes listed below — nothing else:

  • Account management: Login verification, security checks, and password reset processes.
  • Payment processing: Processing deposits and withdrawals accurately, and maintaining transaction history.
  • Customer support: Helping resolve issues and understanding the context of previous conversations.
  • Security & fraud prevention: Detecting suspicious logins, unusual betting patterns, or flagged payment activity.
  • Legal obligation: For anti-money laundering compliance, age verification, and adherence to licensing requirements.
  • Service improvement: Analysing which features are used most to make the app better.
  • Promotional Communications: Sending bonus and offer SMS or notifications with your consent.

Your betting history and preferences are never shared with third parties for advertising purposes. bd16 does not build external ad profiles using your data.

4

Who Your Data May Be Shared With

Bd16 does not sell your data. However, in limited circumstances, certain information must be shared with specific third parties:

  • Payment gateway: bKash, Nagad, Rocket — used solely to process transactions. They are not permitted to share your data with third parties.
  • Identity verification services: Designated verification partners for the KYC process. They confirm identity only and do not retain your data.
  • Law Enforcement Authorities: Limited data may be disclosed in response to a court order or a lawful request from a regulatory authority. This falls under legal obligation.
  • Audit & licensing authorities: Providing required information for regular audits under international gaming licence obligations.

Except as outlined above, bd16 does not share your data with any advertisers, data brokers, or unrelated third parties.

If someone claiming to represent bd16 asks for your personal details and it seems suspicious, contact support@bd16.biz directly to verify.

5

Cookies & tracking technologies

Cookies are small text files stored in your browser or app. bd16 uses cookies to make the platform smoother and more personalised. There are three types of cookies used on bd16:

  • Essential cookies: To maintain login sessions and ensure security. The platform cannot function without these.
  • Functional cookies: To remember your preferences — such as language settings and your last bet type.
  • Analytics cookies: Which pages are used most and where issues occur — this data helps improve the app. Aggregated only, with no personal identification.

All cookies except essential ones can be disabled through your browser settings. Note that turning off analytics cookies may affect the full functionality of certain bd16 features.

bd16 never uses cross-site tracking cookies — once you leave bd16 for another website, we stop tracking entirely.

6

Technical Data Protection Measures

Bd16 follows the highest industry standards to protect your data. The following measures are always active:

  • SSL 256-bit encryption: All data travelling between your device and bd16's servers is encrypted. No one can intercept it in transit.
  • Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm. No bd16 employee can view it.
  • 2-step verification: OTP verification at login adds an extra layer of security to your account.
  • Regular security audits: Third-party cybersecurity experts conduct regular audits of bd16's systems.
  • Data Centre Security: bd16's data is stored in internationally certified secure data centres, with both physical and digital security in place.
  • Access control: Within bd16, only authorized personnel can access specific data — not everyone has access to everything.

Please keep in mind — no one can guarantee 100% security on the internet. bd16 takes every possible precaution, but keeping your own device and password secure is equally important.

7

How long your data is retained

Bd16 does not retain your data indefinitely. The general rules are:

  • Active Account Data: Stored for the duration of your active account.
  • Transaction Records: For legal reasons (anti-money laundering regulations), transaction records may be retained for up to 5 years after account closure.
  • Support chat: Retained for 1 year for quality assurance and reference purposes.
  • KYC documents: Up to 5 years after verification, in accordance with licensing regulations.
  • Other Personal Information: Deleted within 72 hours of an account closure request, unless a legal obligation requires otherwise.

To find out how long specific data is retained, contact support — bd16 will give you a transparent answer.

8

Your Rights Over Your Data

You have several important rights regarding your data on bd16:

Right to Access

You can request to view the data bd16 holds about you. Contact Support and you will receive a response within 30 days.

Right to Rectification

You may request corrections to any inaccurate information. Some details can be updated directly in Settings; others can be changed by contacting support.

Right to Deletion

After closing your account, you can request deletion of your personal data. Completed within 72 hours, unless legally required otherwise.

Right to Data Portability

You can request an export of your account data in a portable format (CSV or PDF).

Right to opt out of marketing

You can opt out of promotional communications at any time via Settings or by contacting support.

Right to Object

If you object to your data being used for a specific purpose, please contact support. bd16 will review your request and respond accordingly.

To exercise any of these rights, email support@bd16.biz or reach out via live chat. bd16 will respond within 30 days.

9

Protection of Minors

Bd16 strictly prohibits anyone under 18 from using the platform. Collecting data from minors is against bd16's policy.

Age is verified at registration. If a minor is found to have registered using false information, the account will be closed immediately upon discovery and all associated data will be deleted.

If you become aware that a minor is using bd16, please notify us at support@bd16.biz. We will take prompt action.

10

Privacy Policy Updates & Contact

Bd16 may update this Privacy Policy from time to time. Minor changes will be reflected with a new date on the page. For significant changes, registered members will be notified in advance via app notification or SMS.

Continuing to use bd16 after any changes takes effect constitutes acceptance of the updated policy. If you do not agree, you have the option to close your account.

For any privacy-related questions or concerns:

  • Email: support@bd16.biz
  • Live Chat: Available 24/7 on the app and website

The Bangla version of this Privacy Policy is the governing document. In the event of any conflict with a translation, the Bangla version shall prevail.


General FAQs
Your questions about withdrawals and passwords answered

bd16 does not charge any service fee on withdrawals — that's guaranteed. However, bKash and Nagad may apply their own cash-out charges, which are set by the mobile banking operators and are beyond bd16's control. As for limits, the minimum withdrawal is ৳500. The maximum is generally up to ৳5,00,000 per day. However, if you have a large win and a single withdrawal exceeds ৳50,000, it will not be processed until KYC verification is complete. With KYC done, even large withdrawals are typically processed within 30–60 minutes, though during peak times it may take up to 2 hours. Always use the same mobile banking number you used for your deposit — withdrawals to a different number will be flagged automatically by the system and will require manual verification.

Forgotten your password? No need to worry — resetting it on bd16 is straightforward. On the login page, tap the "Forgot password?" option. Enter your registered mobile number, and a one-time password (OTP) will be sent to it — usually within 30 seconds. Once you verify with the OTP, you'll be taken to a page to set a new password. Make sure your new password is at least 8 characters long and includes a mix of numbers and special characters. If you no longer have access to that mobile number (for example, you've changed it), contact us directly via live support chat or at support@bd16.biz. After verifying your identity (faster if KYC is complete), our team will manually restore access to your account. One important security note — no bd16 support agent will ever ask for your password. If anyone does, it is a scam.

Your data is safe — join with complete peace of mind

Your data is secure at bd16, payments are fast, and all policies are transparent. Register now and enjoy the best online betting experience in Bangladesh.

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