Bd16 offers two separate options — a temporary suspension and a permanent closure.
Temporary Suspension (Self-Exclusion): Log in to your account and go to "Responsible Gaming" or "Account Protection" under Settings. Select Self-Exclusion — you can choose 7 days, 1 month, 3 months, 6 months, or set a custom duration. During this period, you won't be able to log in, deposit, or place bets. Your account reactivates automatically once the period ends. For shorter breaks, use Cooling-Off (24 hours to 30 days).
Permanent Closure: If you want to permanently delete your account, this can't be done on your own — because it's irreversible. Submit a closure request via bd16's live chat or by emailing support@bd16.biz. Before requesting, make sure there are no pending withdrawals or outstanding bonus wagers. The team typically closes the account within 48 hours and sends a confirmation SMS.
At bd16, you can bet on over 30 sports — including football, tennis, badminton, basketball, volleyball, and e-sports, alongside cricket. The process is the same across all sports —
Log in to your account and go to the "Bet" or "Sports" section from the menu. You'll see a list of sports on the left — click the football icon to view all matches for today and tomorrow. Select a match and open the markets list. In football, you'll typically find: Match Winner (1X2), Both Teams to Score, Total Goals (Over/Under 2.5), Handicap, and Half-Time Result. Click the odds for the market you want to bet on and it will be added to your bet slip. Enter your stake and hit "Confirm Bet". To bet on a live match, go to the "In-Play" or "Live Betting" tab — you'll find updated odds for all ongoing matches there. For beginners: start with small stakes on the Match Winner market before exploring more complex options.
Withdrawing from bd16 is straightforward. Log in to your account and go to the "Withdraw" option. Choose your preferred payment method — bKash, Nagad, or Rocket. Enter the mobile number you want to receive funds on, type in the amount, and confirm.
Time: Funds typically arrive on your mobile within 15–30 minutes. During peak periods — especially right after major matches — it can take up to 2 hours. Withdrawals submitted between 1:00 AM and 6:00 AM may take a little longer.
Limits: Minimum withdrawal is ৳300. The maximum daily limit depends on your account's verification level. Completing KYC raises your withdrawal limit.
Terms & Conditions: Before withdrawing, make sure there are no pending bonus wagering requirements on your account, and that the mobile number used for your deposit matches your withdrawal number (for first-time withdrawals). If you run into any issues, contact support.
Bd16's responsible gaming tools are found in the "Security" or "Responsible Play" section of your account settings. Log in, click the profile icon in the top right, and go to Settings.
The available tools are:
Deposit Limit: Set a daily, weekly, or monthly cap on how much you can deposit. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Cooling-Off: Take a deposit and betting break for anywhere between 24 hours and 30 days. A great way to step back and avoid placing bets in the heat of the moment.
Self-Exclusion: Suspend account access for any period starting from 7 days. Once the period ends, your account becomes accessible again automatically.
Session Timer: Set a limit on how long you play in one session — you'll get a reminder when the time is up.
All tools are free and can be activated instantly. For more details, Responsible Gaming page See.
Bd16 currently supports the most popular mobile payment methods in Bangladesh:
bKash: Minimum deposit ৳200, minimum withdrawal ৳300. The most widely used payment method on the platform. Deposits are nearly instant; withdrawals take 15–30 minutes.
Nagad: Minimum deposit ৳200, minimum withdrawal ৳300. Processing speed is on par with bKash. Nagad users occasionally receive special cashback offers.
Rocket (DBBL): Minimum deposit is ৳200. Dutch-Bangla Bank Mobile Banking users can get started with ease.
When making a deposit, double-check that you're sending to the correct bd16 payment number and save your transaction ID. If a deposit doesn't appear in your account, provide the transaction ID to support — issues are typically resolved within 15 minutes.
More payment methods may be added in the future — on the Voucher page Check for the latest updates.
Bd16 gives you full access to your account history. Log in and go to the "History" section under your profile menu. You'll find three separate tabs:
Betting History: View every match you've bet on — the date, stake amount, odds, outcome, and how much you won or lost. You can filter by date to find specific records.
Deposit History: Each deposit entry shows the date, amount, payment method, and status (successful/pending). If you ever have a dispute over a past transaction, pull the details from here and share them with support.
Withdrawal History: You can see how much you've withdrawn and when, along with the current status of each transaction. Track any pending withdrawals here.
Up to 90 days of history is directly accessible. If you need older records, contact support — data going back up to 6 months can be provided upon request.
Some details on your bd16 account can be updated on your own, while others require assistance from support.
You can update these yourself: Your profile display name, email address (if one was previously added), password, and notification preferences can all be updated at any time from Settings.
Mobile Number Change: This is a bit more sensitive since your mobile number is linked to payments. There's no option to change it directly on your own. Send a request via live chat or to support@bd16.biz. OTP verification for both the old and new number may be required. Changes are typically processed within 24–48 hours.
Legal Name Change: Once KYC is completed, name changes are generally not permitted — so it's important to enter your details correctly from the start. If there's a typo, contact support now; corrections may be possible after verification.
After updating any details, double-check that your payment number still matches — a mismatch can cause withdrawal issues.